Nutritionist Consultation

UK Shipping:
Free shipping option/s are available for all UK orders over £50.00. Delivery time is calculated based on when the order is fulfilled and handed over to our courier partner.

International Shipping:
International orders are sent via Royal Mail and costs £19.99.

Expected delivery time varies for each country.

Returns:
You are welcome to return any goods purchased within 7 days of receiving the item.

• Returns will only be accepted if the item(s) is still in their original unopened packaging.
• If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee once the item has been returned to our warehouse and our team has confirmed that the item is in a saleable condition.
• If the return is due to misrepresentation on our site we will refund you in full as soon as the item is received back at our warehouse.
• The refund will be done in the form of the original tender of the order.
• Customer is responsible for return shipping costs and the address can be obtained by contacting support@charava.com
• Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.
• Please note we will not accept returns of products that have been opened given the sensitive nature of our products.

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries. 

Subscriptions will auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from those email links of visit this link - Charava Subscriptions.

See our returns policy for more details on returns and refunds.

Subscription Pricing
Subscription prices are based on the product price at the time each subscription order is processed.

Our product prices may change from time to time due to changes in ingredient costs, packaging, shipping, regulatory compliance, or other operational factors. If product prices increase, the price of your future subscription orders will also increase accordingly.

We will always:

• Apply any active subscription discount automatically, and

• Notify you of price adjustments before your next recurring order is charged, giving you reasonable time to review, amend or cancel your subscription if you wish.

By maintaining an active subscription, you agree that:

• Your subscription order price will reflect the current product price at the time of shipment, and

• You may amend or cancel your subscription at any time before your next billing date.

Edit my Subscription
If you would like to amend or cancel your subscription, please visit this link: Charava Subscriptions

You will be able to perform all changes to your subscription via this link - we are fully transparent and make it easy for you to cancel your subscription at any stage. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Please note that when you purchase products of this nature you should do so in consultation with your medical / healthcare provider. 

Please note you purchase at your own risk. We do not accept any responsibility, risk or liability for any adverse reactions, effect or likewise. We provide the highest grade certificated products available (to our knowledge), we have had outstanding reviews and feedback but please respect that everyone is different and we cannot take into consideration your personal medical or health condition(s). 

Please also note that when we give help with your questions we are also at the same time not qualified to answer any medical questions and you should always consult a medical professional.

Any questions you may have concerning your use of drugs, medications, or supplements should be directed to your healthcare provider.

Information and products are meant for general use only and are not intended to diagnose, cure, treat, or prevent any disease or provide medical advice.