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Shipping & Returns
UK Shipping:
Free shipping option/s are available for all UK orders over £50.00.
Orders of less than £50.00 are charged £5.99.
Delivery time is calculated based on when the order is fulfilled and handed over to our courier partner.
International Shipping:
International orders are sent via Royal Mail and costs £19.99.
Expected delivery time varies for each country.
Returns:
You are welcome to return any goods purchased within 7 days of receiving the item.
- Returns will only be accepted if the item(s) is still in their original unopened packaging.
- If you are returning the item because it is not suitable or you have changed your mind we will refund you, less the courier fee once the item has been returned to our warehouse and our team has confirmed that the item is in a saleable condition.
- If the return is due to misrepresentation on our site we will refund you in full as soon as the item is received back at our warehouse.
- The refund will be done in the form of the original tender of the order.
- Customer is responsible for return shipping costs and the address can be obtained by contacting support@charava.com
- Refunds are dealt with on a case-by-case basis and are generally processed within 10 working days once order arrives at the warehouse.
- Please note we will not accept returns of products that have been opened given the sensitive nature of our products.
Subscriptions
Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
Charava subscriptions make it easy to stay consistent with your wellness routine while enjoying exclusive savings on your favourite products.
Subscription Benefits
- Automatic deliveries so you never run out of your supplements
- Exclusive subscriber savings
- Flexible delivery schedules
- Full control over your subscription at any time
- Ability to pause, skip, modify, or cancel your subscription
How to Start a Subscription
- Visit your chosen product page.
- Select Subscribe & Save.
- Choose your preferred delivery frequency.
- Complete checkout as normal.
Managing Your Subscription
You can manage all aspects of your subscription through your Charava account, including:
- Updating delivery dates
- Changing your delivery frequency
- Updating payment details
- Changing your shipping address
- Adding or removing products
- Pausing subscriptions
- Cancelling subscriptions
To access your account, visit: Charava Account
How to Cancel Your Subscription
- Visit Charava Account
- Log in using the email address associated with your subscription.
- Click Subscriptions.
- Select the subscription you wish to cancel.
- Click Cancel Subscription.
- Follow the on-screen prompts to confirm your cancellation.
Once your cancellation has been processed, you will receive a confirmation email.
Need Help?
If you’re unable to access your account or need assistance managing your subscription, please contact our Customer Care team and we’ll be happy to help.
Disclaimer
Please note that when you purchase products of this nature you should do so in consultation with your medical / healthcare provider.
Please note you purchase at your own risk. We do not accept any responsibility, risk or liability for any adverse reactions, effect or likewise. We provide the highest grade certificated products available (to our knowledge), we have had outstanding reviews and feedback but please respect that everyone is different and we cannot take into consideration your personal medical or health condition(s).
Please also note that when we give help with your questions we are also at the same time not qualified to answer any medical questions and you should always consult a medical professional.
Any questions you may have concerning your use of drugs, medications, or supplements should be directed to your healthcare provider.
Information and products are meant for general use only and are not intended to diagnose, cure, treat, or prevent any disease or provide medical advice.
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